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I subscribed to Discovery+ to watch Shark Week content this week. I can access the app and log into it perfectly fine. However, anytime I try to watch anything, it just shows a black screen with a white buffering circle in the middle of it. Never actually loads and plays a show. This is across multiple TVs in the household. I have a CISCO Contour box that updates regularly. Also, other streaming services, such as Netflix and Amazon Video are working fine. Any idea if there's a problem with Discovery+ or am I doing something incorrectly?
Thank You for your help.
Do you experience any problems if you stream via https://www.discoveryplus.com/ on a modern browser?
No, discoveryplus.com streams perfectly fine on a browser. Also within the mobile app. It's just on the TV app that I experience the problem.
That pretty much rules out a non-Cox issue. I would email them at email@example.com and see what kind of remote troubleshooting they can do.
Will do. Thank You for your assistance WiderMouthOpen