Cox forgets where to resume on some movies

Sometimes I will not finish watching a movie and exit. I expect Cox to resume where I exited and left off the day before.  Most of the time it works correctly, but some movies on “Hallmark Movies Now” channel don’t resume.  Instead the only option is to watch movie from the start, and then fast forward to find my place.

Very distressing.

This problem happens consistently on the movie “In Love and War” on Hallmark Movies now channel (I have subscription).  When I use the blue microphone to search “In Love and War” or navigate to the Hallmark Movies Now channel and browse looking for movies, same problem.

Why is this happening?  Any fix or is this a known problem with Cox software (Contour 2)?