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I have successfully paired my Cox remote to my Sony (non-smart) TV - everything works including, changes, volume, guide, input, etc.; however, when I try to use the voice control, it comes up with a screen that says I have to pair the remote. Okay - easy enough. I get to the screen where it tells me to enter the code and I do but then it freezes. I push the "OK" button but nothing happens. I press "exit" and a screen comes up that asks me if I want to skip pairing, which is the only thing I can do .. so the voice control still does not work. I've tried unpairing the remote and then repairing ... nothing seems to change.
I have 2 other boxes in the house - when I am trying to pair the one I'm working on, sometimes the code pops up on the other TV as well. I did unpair the remote from that other tv, but then it happens again. Any suggestions?
Because you're pressing the CONTOUR button, I'll assume you have either the XR11 or XR5:
1. Point remote at receiver2. Press VOICE button3. Press & Hold SETUP button4. LED: green5. Press CONTOUR button6. LED: flashes7. Press CONTOUR button (again, again, again) until Instructions display*8. Enter 3-digit code
*As far as the upstairs code also displaying on the downstairs box, Cox noted the following on the page:
"The remote may attempt to pair with other compatible receivers within 50 feet. Each press of the Contour (Menu) button tells the remote to change receivers."
I believe each press of the CONTOUR (again, again, again) selects the intended box (within 50 feet) you're attempting to pair.
Thank you. How do I know when the remote has found the correct box as I keep pressing "Contour"?
As you press the Contour button, the Instructions and Code will appear on the TV screen. I haven't see this because I have only 1 box.