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I have received the error message RDK-03004 the last three weeks. Says there seems to be some trouble, tighten connections and restart. Unplug, wait 10 minutes, check connections, and nothing. Contour box sticks at 1PST. Error only happens between 6 pm -10 pm, lasts overnight and comes back on itself by 5 am. Never error message during the morning or afternoon. At my wits end with this. Customer for over 20 years, and can’t get this fixed. Called help desk, they don’t ever know what the code means. Ugh. Thank goodness for steaming services.
Another ghost sighting. That last tech visit must have fixed the OP's issue. It would have been helpful for others if she had come back here one last time to post what the tech did.
I was waiting a few days before reporting since, the first tech "fixed the issue, but within 3 days, it went back to doing the same error message.
The second tech did fix the issues, or at least it's been 6 days since the last error message. It has "restarted" itself twice in during that time period, but no error message, and came back on within 5 minutes. The second tech checked the line at the road, the line at the box, the inside lines and all the boxes and determined it was the line from the road to the box, which was buried - he put in a new line and over the ground and Cox buried it within the week. The last week we just look at each other and can't believe we have a working cable system. Didn't realize all the stress it put on each person in the household. On the upside, both my mom and husband learned how to stream on their televisions, as that is all we had for the month.
Now to call Cox and see if they will credit some time on our bill, since we did not have cable consistently for the the last month.