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Secondary box stopped working when cox went to download new software. Cox tech says secondary box not communicating with primary. Can I plug in secondary box somewhere near primary box without tv so that itt can download new software?
An on-site tech or over-the-phone? If phone attempt, secondary is online. Have you rebooted or reset anything yet?
I talked to tech over the phone. The next time was online chat. Everything has been rebooted I think more than once.
I think its probably is sequential boot process. If secondary needs to communicate with primary, I'd unplug both...wait a few minutes...plug in primary and when primary is fully online...plug in secondary.
No luck. First screen says. A software update is in progress. Attempting to acquire current software. It never budges past 0%. Next screen says Give us a call. We’ve run into a problem here...
Before you move anything...
What started all this?Why was a tech manually pushing an update to the secondary?Did the secondary stop working beforehand?What are the makes and models of the primary and secondary?Would you suspect a faulty coaxial splitter (if applicable)?