Error code RDK-03033.

OK, this has been a problem for over a year. Have had many techs come out, made many calls, replaced box, cables, amp, etc. Why can't they fix it? Happens every single day. Am seriously thinking of breaking my 25 years+ relationship with Cox.

0 Allan 4 months ago

Hello Jenny. Sorry to hear that you have been having this issue for so long and we can look into this for you. Please send us an email with your full name, address, and a brief description of the issue to .cox.help@cox.com. -Allan, Cox Support Forums Moderator
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0 Mistac 11 days ago

Same problem here. Cox keeps resetting the receiver with no fix
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0 BenS1 10 days ago in reply to Mistac

Hi @Mistac,

Sounds like you may need further assistance and we would like to help. Please email us at cox.help@cox.com with your full name and address.

Ben S.
Cox Support Forums Moderator
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0 WiderMouthOpen 10 days ago in reply to BenS1

As per Comcast, it seems to be a firmware issue on the X1 platform. Something to do with the maximum resolution being set and that causing a problem. The link below is for Comcast, but it's the same platform, so should be relevant.

forums.xfinity.com/.../3334164
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