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I did move services. Set up everything correctly myself , have spoken with numerous tech support. Nothing.. Same error. Remove the splitter, reason cable from contour box v directly to wall. Nothing same error... I've been without cable for half a week. I'm about to cancel my service. It worked initially upon setup.. And then the screen froze and has been on error screen since .. I've replaced the box. The tech v team says the signal is strong.. Nothing . And super fustruating