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lmkelly1964's avatar
lmkelly1964
New Contributor
5 years ago
Solved

Problem playing back recording on DVR

When playing back programs on my dvr shows freeze or jump back to where the program began after the last commercial. Also, after fast forwarding past the commercials, it takes about 10 seconds for the sound to come back on. On another note, the tv freezes sometimes when we are trying to go into Netflix. The boxes have been reset several times and the problems still happen.

  • LisaH's avatar
    LisaH
    5 years ago
    Hi Lmkelly1964. To get assistance with your DVR issue, please send an email to cox.help@cox.com and include this link along with your complete address and name on the account. Thanks, Lisa - Cox Support Forums Moderator

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  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Lmkelly1964. To get assistance with your DVR issue, please send an email to cox.help@cox.com and include this link along with your complete address and name on the account. Thanks, Lisa - Cox Support Forums Moderator
  • kayers0309's avatar
    kayers0309
    New Contributor
    5 years ago

    I have been having the same issues for months now! The picture is also lagging so bad that the words don’t match the mouths. I’ve reset my system hundreds of times but nothing works