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Problems when I try to fast forward a recorded show

I just got Contour yesterday (had to pay $75 for the service call). When watching a recorded show if I try to fast forward it goes forward a little then freezes for a while then jumps ahead a lot.  I can't stop it when I want.  When I do push play again the show plays a little then freezes, then plays a little then freezes.  Makes it unwatchable.

Can anyone help?

  • Ended up having to return the DVR and get a replacement.  It seems to have fixed the problems.

    Interesting: The new DVR is larger than to old one and has a white clock instead of blue. I can read this one so that's a plus.

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