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ReschDMD's avatar
ReschDMD
New Contributor
8 years ago

Harmony Remote and Contour Box (Cisco 9865HDC) Working Solution **read if you need it to work**

I am trying to help other people, but for some reason the "reply" option disappears as soon as I log in.

I have found a solution for the issue many Harmony users are getting with the main Contour box, Cisco 9865HDC. This box is 'RF only" but that is not correct.  I told my Harmony that it is the model of the client box, XiD-P.  Oddly enough Harmony gives you the choice of Fios, Cox, and Comcast XiD-P, but it is the *Comcast* model that mapped correctly.

I have verified that this works with both my 4 year old Harmony Touch and brand new Harmony Elite.  Using the Comcast XiD-P model as a substitute for the actual Cisco box, I am able to tune channels, select favorites, use the menu, guide, DVR functions, etc. So far I have not encountered anything that did not work.
When I used the Cox XiD-P model, the play/pause/FF/RW buttons did not work, so tell the Harmony you're using the Comcast model.

I promise this works, even with my IR-only Harmony Touch from 2012.  Good luck!

harmony harmonyelite harmonyremote

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  • djonesokc's avatar
    djonesokc
    New Contributor
    8 years ago

    Can you tell me if I list it as Arris XiD-P or Comcast??? my Contour DVR is the XG1-A and cant get it to be recognized by Harmony.

  • ReschDMD's avatar
    ReschDMD
    New Contributor
    8 years ago

    Hi- sorry I cannot help you much. I have the Contour 6 tuner 9865HDC box made by Cisco, so I can only verify that the Comcast XiD-P codes work on that model. 

    It sure would be nice if the RF Harmony Elite could send RF signals to the boxes! Maybe they use different frequencies?

  • OCDJ's avatar
    OCDJ
    New Contributor
    8 years ago

    Verifying... The Comcast XiD-P settings worked!

  • ReschDMD's avatar
    ReschDMD
    New Contributor
    8 years ago

    I am glad I could help someone.  This seems to be a repeating issue with multiple blog posts across multiple sites.  I just sort of stumbled onto it. I programmed my old Harmony One with the client box before I even bought the Elite and it just so happened the Harmony software only offered the Comcast model the first time I synced up.  I randomly tested the One on the main Cisco box and problem solved.

    Clearly the Cisco box has IR receivers, since the IR-only Harmony One can control it, so there is still the mystery of why don't the codes for the actual model number do anything?!