So I connected my cox cable new "mini-box" but as soon as I connected. I program the new remote, but for some reason I lost a my basic cable channels. I think i'm going to disconnected and connect back again from the wall. I will at least get my basic cable channels again. How do I go about receiving my basic cable channels using the mini box or in HD supposedly?
"I will at least get my basic cable channels again. "
Not for long. That is the point of the mini boxes. You have to have them on any TV you want cable on. They only get you the channels you were getting straight from the wall, when everything is working correctly. Sounds like you had some activation issue. Did it complete the on screen activation process without fault?
I have the same error and also went through channel scan and set up. I have two mini boxes and both had the same problem.
Hi! This is my first ever post...
I have Starter / Economy TV service.
I too have the new mini box here in Norfolk, VA. Install was very easy. However, I am also missing all Economy Channels not part of Starter. Called Help line tech support... They said to fix I would have to pay more for the "Essential" service and all would be fixed. That's not right! This is a major problem... FYI, I ran channel scan and no change.
If I got the HD receiver (Cisco Explorer 4742HDC) would that work with Economy pkg?
Anyone know the number of DISH?
Ron
cox cable end user said:
Hi! This is my first ever post...
I have Starter / Economy TV service.
I too have the new mini box here in Norfolk, VA. Install was very easy. However, I am also missing all Economy Channels not part of Starter. Called Help line tech support... They said to fix I would have to pay more for the "Essential" service and all would be fixed. That's not right! This is a major problem... FYI, I ran channel scan and no change.
If I got the HD receiver (Cisco Explorer 4742HDC) would that work with Economy pkg?
Ron
The "mini-box" only receives "Starter" and "Essential" channels. The 4742HDC (among others) will get all of the subscribed tiers.
Let me get this straight. I have my 2nd TV plugged into the cable and receive many channels, but of course not the same as the ones that are on the TV that has the Advanced TV Receiver. I plug the, mini box into this 2nd TV and lose a lot of stations, including, but not limited to, CNN, Lifetime, Cox Channel, ESPN, Cartoon Network, etc, etc, etc. What happened to my channels? I did a channel scan. If we are only going to get the ones listed under Starter, I may as well get rid of the box and go to an antenna.
Becky, we did have problems trying to activate. Went online chat with Anthony and he worked on it from his end and we got it to kick in. It was missing many channels, such as the ones that I mentioned above--CNN (8), Lifetime (9), Cox Channel (11), ESPN (12), FX (16), etc, etc, etc. We got all of the missing channels with direct cable hook-up but lost them with box installation. I followed the instructions and ran a channel scan. Nothing changed. So far, the main TV, with the full size converter box receives everything that I am paying for. We are now only picking up the TV Starter channels on the Mini Box.
