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DRVEGAS's avatar
DRVEGAS
Valued Contributor
11 months ago

Voicetools call history

I can only see my call history from about 3 or 4 days ago.  Does anyone know how to fix this issue?  Update:  My call history is now working properly again so I have no idea what happened.

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  • CurtB's avatar
    CurtB
    Valued Contributor III

    There's an issue with Call History that's been reported to Cox, but I found a workaround until they fix it.  Pick the days period you want and then "Download" the items.  This will temporarily fix whatever is causing the issue and you'll be able to scroll and display all items.

    • DRVEGAS's avatar
      DRVEGAS
      Valued Contributor

      Where is the download link?  I can't see it 🤔

      • CurtB's avatar
        CurtB
        Valued Contributor III

        With Call History expanded, the "Download" link is in the upper right of the grid.

        Click "Download" and then click "Download Call History".  You'll then temporarily be able to scroll, sort and display items in the selected days period until you change days selection, collapse Call History or close the webpage.