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Hi Folks,I currently have a copper based phone line (Verizon) and want to move to Cox’s voice (phone) service (I currently use Cox for TV and Internet). My house was built in the early 1990s and is wired with basic analog wiring common at that time, with several phone jacks spread out throughout the house.I went to a Cox store and spoke with a rep and got info that seems odd. So, I’m looking for some clarifications regarding Cox Voice installation and features...1) I have my own internet modem and router and want the voice equipment to be separate. I was told that I could have a separate modem for voice and that they would issue an Arris TM3402 for that. I want to make sure that particular model can be activated for voice only (essentially eMTA only).2) With a separate phone (voice) modem, is there a restriction on placement other than access to power and a cable outlet (does it need to be connected to the internet modem for example)? 3) I was told that I could not connect the voice modem to my home phone wiring by plugging the TEL port on the voice modem into one of my phone jacks. I was told that the TEL port on the voice modem must be plugged directly into a phone and that I would need to rewire my house for digital phone service if I want to use multiple jacks throughout my house. This makes little sense to me since a phone is an analog device and so is the analog phone wiring that is in my house. Can I connect the voice modem to one of my home’s phone jacks to enable the Cox phone service to be accessed on other phone jacks?4) Can I change the number of rings that occur before VoiceMail picks up a call ?5) Can Call Waiting be disabled and if it is disabled do callers get a busy signal or get sent directly to voice mail?Thanks a bunch for any help!Dean
I found this thread on Reddit which is interesting. Seems to confirm Cox is now suggesting all phones be connected direct to the eMTA. I would post and ask him why, but I don't have a active account.
My read of that thread is that the person is contrasting Cox's older phone service (which, I believe, connected to a home's phone wiring at the entrance) with the newer service which uses an eMTA (modem) located inside the house. Maybe I am missing something.
No, I think they were talking about a eMTA for both procedures. Maybe one could be Cox Voice and one is Cox Digital Telephone, which both use a eMTA but different behind the scene services. Still wouldn't explain why one prefers a direct connection to the modem though.
What's the difference between directly connecting a telephone to the eMTA or connecting a wall jack to the eMTA? It's the same RJ-11 cables. The signal coming from the Cox box is ready for an analog telephone jack…either on a telephone or a wall jack. The eMTA should connect to a wall jack to distribute the signal to/from each telephone device throughout the house. If not, Cox has rolled back our telephony functionality to the 1940's.
The original Cox Digital Telephone didn't use an eMTA. Some subscribers of Cox Digital Telephone had a telephone modem in their home while others had a Voice Port in their home. Back in 2005, Cox installed an Arris DSAC210 NIU-Voice Port in my home and it connected to a wall jack.
The original digital service seems to be hardware-based (analog, modem, Voice Port) while Cox Voice is 100% IP and software-based.
I'm lost within this post. Since the "self-install," is there a problem with your service?