Forum Discussion

deanchat's avatar
deanchat
Contributor
5 years ago

Looking for clarifications regarding Cox phone installation and service

Hi Folks, I currently have a copper based phone line (Verizon) and want to move to Cox’s voice (phone) service (I currently use Cox for TV and Internet).  My house was built in the early 1990s and i...
deanchat's avatar
deanchat
Contributor

Okay, it looks like I need demarc rewired.  I set up an appointment for a tech to do that and provision the voice modem and I am being charged $75 for the tech to come out.  Is that normal?  Seems a bit exorbitant since I am adding a service to an already large bill.

Bruce's avatar
Bruce
Honored Contributor III
5 years ago

I thought "upgrade your service now!" was free?  A moderator would need to clarify.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @Bruce, it all depends on the market that the customer resides in, as well as the product (or products) that need to be upgraded. -Kevin M. Cox Support Forum Moderator