Forum Discussion

deanchat's avatar
deanchat
Contributor
6 years ago

Looking for clarifications regarding Cox phone installation and service

Hi Folks, I currently have a copper based phone line (Verizon) and want to move to Cox’s voice (phone) service (I currently use Cox for TV and Internet).  My house was built in the early 1990s and i...
CurtB's avatar
CurtB
Valued Contributor III
6 years ago

To add to what WiderMouthOpen and Bruce said:

4. You can change the number of rings before Voice Mail picks up to 2-9 rings in Voice Tools.

5.  You can permanently disable call waiting, also in Voice Tools.

I have an Arris TM3402A modem for telephone and Internet.  I have phone service at all the phone jacks and I didn't have to rewire my house.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    ...just the demarc, right?

    • CurtB's avatar
      CurtB
      Valued Contributor III
      6 years ago

      There was a faulty tap at the pole that prevented phone service from working with the new modem.  I was without phone service for 5 days.  I can't really say everything that Cox did, but my house wiring wasn't replaced.

      Update: I previously had Cox phone service with a Docsis 3.0 modem that failed.  When it was replaced with the current Docsis 3.1 modem, the tap issue prevented phone service.  It's been years since I switched from AT&T to Cox phone service, but Cox would have done some re-wiring outside the house then to switch over.