Read the forum guidelines
Hi Folks,I currently have a copper based phone line (Verizon) and want to move to Cox’s voice (phone) service (I currently use Cox for TV and Internet). My house was built in the early 1990s and is wired with basic analog wiring common at that time, with several phone jacks spread out throughout the house.I went to a Cox store and spoke with a rep and got info that seems odd. So, I’m looking for some clarifications regarding Cox Voice installation and features...1) I have my own internet modem and router and want the voice equipment to be separate. I was told that I could have a separate modem for voice and that they would issue an Arris TM3402 for that. I want to make sure that particular model can be activated for voice only (essentially eMTA only).2) With a separate phone (voice) modem, is there a restriction on placement other than access to power and a cable outlet (does it need to be connected to the internet modem for example)? 3) I was told that I could not connect the voice modem to my home phone wiring by plugging the TEL port on the voice modem into one of my phone jacks. I was told that the TEL port on the voice modem must be plugged directly into a phone and that I would need to rewire my house for digital phone service if I want to use multiple jacks throughout my house. This makes little sense to me since a phone is an analog device and so is the analog phone wiring that is in my house. Can I connect the voice modem to one of my home’s phone jacks to enable the Cox phone service to be accessed on other phone jacks?4) Can I change the number of rings that occur before VoiceMail picks up a call ?5) Can Call Waiting be disabled and if it is disabled do callers get a busy signal or get sent directly to voice mail?Thanks a bunch for any help!Dean
All houses have basic analog telephone wiring. It's what the modem does: converts a digital signal to analog. If your rep was correct (not) we'd all need digital telephones. Not digital features...but new telephones capable to receive digital signals.
Mouth is correct. Cox can provision the modem for Voice only. You'd probably need a 3-way splitter. Primary > Cable Box, DOCSIS, eMTA.
You can configure VoiceMail and Call Waiting online (Cox.com).
The thing I am curious about is strength of the analog telephone signal (REN?). Any idea how strong it is on the new eMTAs? That might dictate how many outlets it can feed and why the representative suggested the phone be connected directly to it.
Thanks to you and Bruce for all the input so far! The spec sheet for the 3402 says REN capability is 5 per line, 10 total.
Now I think about it, you will need to have your demarc rewired. Perhaps that was the confusion. That along with having to connect your telephone directly to the eMTA during a power outage because it has a backup battery. I'm not suggesting you confused the information but perhaps the rep confusingly presented it.
The previous telephone service of Cox was circuit-switching. Cox Voice (VoIP) is packet-switching. A Cox technician will need to rewire...or disconnect...your demarc to support packet-switching voice service.
You will need a tech to at least rewire so you'd save time by just scheduling an appointment to rewire, install a 3-way, install the eMTA, provision the eMTA and troubleshoot, if necessary.