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Phone tools call history still not working since Jan 8 after repeated calls & chats to Cox. Was told this is a nationwide problem which would be resolved in 72 hours. It was escalated higher up with a ticket #. Still not working.
Is anyone else in the RI area having problems with phone tools not logging incoming or outgoing calls?
Kevin, I checked my phone history quite a few times today & it still isn't resolved & there was no message left from Cox. I know it's not my phone line because other people in my neighborhood are having the exact same problem.
I hope my ticket is still open & being escalated as I was told it would be. A rep called me today & said the issue was resolved but it isn't. I had to clarify to her that no outgoing calls show up in call history since Jan 8........over 2 weeks now!,
Outgoing call history fixed for one day now not logging again. What's going on? After 22 days & the ticket being escalated you would think it would be fixed by now. Now it's not showing any call history again.......incoming or out going!