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I use Thunderbird on my PC and also cox mail on my ipad/iphone/imac but last week as of July 10th it stopped working. I can't check it from all these as well as online on cox webmail. I login and it just brings me back to the log in screen or it will bring me to this https://webtop.west.cox.net/cox/goerror with a big printed letters saying Oops! We can't find that page!
When I log into my thunderbird it tells me:
Sending of password did not succeed. Mail server pop.cox.net responded: mail storage services unavailable, wait a few minutes and try again. Login to server pop.cox.net failed.
My iPhone/iPad now tells me: The User name or password for "imap.cox.net" is incorrect.
Yes I have tried resetting my password 5 times and the same thing happens. I just made a new email on the account and logged into webmail with no issues. Just my main one isn't working at the moment.
Wow ok after 6 calls and hours later in a week span I finally talked to someone higher up that knows whats going on. I guess I was told that a virus/spam email was sent by someone/something and caused many cox emails to be shut/locked out. Why can't Cox just mention the issues instead of having me call and explain the same problems over and over to people who think my browser is wrong or my settings were changed!
Really!? I have heard of that issue but never heard of it giving the symptom. It would show it as "incorrect user or password".. Is this something new? Also usually it would only effect email client access and not webmail. Sorry I didn't catch it. Thanks for updating in case it happens to others and feel free to stick around and check out what some other people are posting. More, the merrier.
Glad you found it out. This is generally my experience with calling in, if I have to call twice about the same issue I'm usually asking for a supervisor. I won't even get started on the experiences I've had with call-ins :)