Underwhelmed by CISCO DPQ3212
A Cox rep contacted my husband in May and insisted we needed an upgraded modem to keep up with the ever increasing internet speeds that Cox is adding frequently; whatever. He tried explaining that we were not experiencing any problems (we have Preferred), but he finally got tired of wasting time on a futile conversation, so he relented and told the rep to ship the modem. I just got around to having the time to work with the install today, and am thoroughly disgusted. I am packing this junk up in the box Cox expected me to return the old modem in just as soon as the holiday has passed and I can get it out of here. Firstly, even though it came shrink-wrapped, it's obviously used/recycled most likely rejected by a previous customer. It's rather beat up and dirty looking, and I resent being sent something in this condition with what we pay for 3 services (almost $280). The most distressing issue, though, is that I am unable to install this component in the place where my current modem is located which is under my desk in the knee space on the side of the right cabinet of the desk. Everything else is permanently affixed on the right side (wireless router, power strip/surge protector, wire/cable coils) including the Cox installed cable outlet. I am old and refuse to waste my time reconfiguring my well thought out work area to accommodate what amounts to an ill-conceived purchase on Cox's part. Further troubling, is your own lack of confidence in this unit. I am referring to your article, Cox Compatible Cable Modems, updated 27 Jun 2014, where you list preferred and recommended units, and this POJ is not even listed. Well thanks, but no thanks. We will continue with the modem we have while I research other options for purchase.
What requirements are necessary for compatibility beyond DOCSIS 3.0, 8x4? There are numerous options on Amazon that meet these requirements between $50 and under $100, and most importantly, my install requirements, but they are not all brands/model numbers that you have listed in the referenced article, if the information in the article is even accurate/trustworthy.
Also, just exactly what does Cox do to "activate" a customer-owned device? In another article, Choosing the Right Modem, you reference used modems as being associated with another account, that therefore, renders them unusable. Please kindly explain what that means.
Thanks.
