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Internet keep shutting down

Cox told me they were escalating my complaint but 2 days later no one has reached out. Our service keeps disconnecting. I asked on NextDoor and many people have the same complaint but Cox says there are no issues in my area. 


I think we should get refunds. I am paying $170/mo and Cox has a monopoly here.


  • Did you want to troubleshoot the issue or do you want a technician out? If you want a technician out, contact Cox at with your account info and link to this thread.

  • Are you on the internet then al of a sudden it losses connection then like a minute or two later it comes back on? Sometimes my outage is like 30 seconds but other times it is like one to two minutes. It does not matter what I am doing on the internet. If when I am surfing the web like reading my comics or I am watching YouTube it does not matter.  

  • Hi Ahern,

    The purpose of the Cox Apps Forum is to allow customers to discuss technical topics related to Cox services with other customers.
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    Thank you,

    Mike J.
    Cox Support Forums Moderator