This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Internet keep shutting down

Cox told me they were escalating my complaint but 2 days later no one has reached out. Our service keeps disconnecting. I asked on NextDoor and many people have the same complaint but Cox says there are no issues in my area. 

 

I think we should get refunds. I am paying $170/mo and Cox has a monopoly here.

 

  • Did you want to troubleshoot the issue or do you want a technician out? If you want a technician out, contact Cox at cox.help@cox.com with your account info and link to this thread.

  • Are you on the internet then al of a sudden it losses connection then like a minute or two later it comes back on? Sometimes my outage is like 30 seconds but other times it is like one to two minutes. It does not matter what I am doing on the internet. If when I am surfing the web like reading my comics or I am watching YouTube it does not matter.  

  • Hi Ahern,

    The purpose of the Cox Apps Forum is to allow customers to discuss technical topics related to Cox services with other customers.
    If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Thank you,

    Mike J.
    Cox Support Forums Moderator