Forum Discussion

Kevfactor's avatar
Kevfactor
New Contributor
4 years ago

How do you remove dmca from an account?

Today my internet was turning on and off randomly and The lady i spoke to today said it was due to a dmca back in June. I haven't a clue what she was talking about. i changed my password and am on a different pc from that time. I changed my wifi password in case someone hacked into my network

In looking up how to resolve it I went to Copyright | Cox Communications but it gives little info on how to resolve it. Im curious how exactly do you resolve it on your account as i see no button, scanner or anything like that. 

2 Replies

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @Kevfactor

    Here are a few things you can do.
    Remove the copyrighted works from all computers and other devices.
    Remove the file-sharing program that is being used to share files.
    Secure their network.
    You can also call 1-800-753-6085.

    Jonathan J
    Cox Moderator
    • Bruce's avatar
      Bruce
      Honored Contributor III
      4 years ago

      I believe the question is what is the violating file?  OP doesn't know what to remove or what to stop sharing.  Cox is just punishing the OP without any reasoning for a violation.