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No live chat option?

Cid 11 months ago

I need to speak to an agent to check something but there is no way to open a live chat. I can't even speak to Oliver. https://www.cox.com/residential/contactus.html
Is the button for live chat missing for anyone else?

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0 Cid 11 months ago

I am trying to get an online game working on my PC but the customer service rep for that game say I need to have certain ports open. They told me I need to contact my internet service provider about checking if these ports are open and that's what I'm trying to do.
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0 TiffanyR 11 months ago in reply to Cid

Hello Cid,

I am sorry that you are having trouble getting to an online game. Most games use ports that Cox has open. There are some ports that we do block for security reasons and we would not unblock these ports. You can see a list of these ports at www.cox.com/residential/support/internet-ports-blocked-or-restricted-by-cox.html with a listing of why we block them. If the port you need is not listed, then the port is already open. I would also check router settings and firewall settings to ensure that no ports are being blocked there.

Tiffany R.
Cox Support Forum Moderator
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