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I've been getting outages due to the upstream dropping out on my internet connection for more than 6 months now.
Downloads, watching streams, podcasts, hearing and seeing people on voice/video calls and are fine if they've already started.
Uploads drop, voice/video calls break up for listeners, website requests take forever, games get disconnected.
Modem upstream during packet loss:
Bottom row with red question marks is packet loss. Other rows are just hops which sometimes don't respond (`mtr one.one.one.one`):
It doesn't seem like this issue will every be fixed. I've burned a lot of my time (days and days), burned money upgrading hardware that was fine, talking with customer support, and waiting for techs.
I've been having to use my phone as a mobile hot-spot to ensure a consistent connection for voice and video calls. If this keeps up I think I'm just going to stop wasting money on useless internet and dump Cox and switch to a mobile hot-spot, since I end doing that anyway.
Intermittent noise on the upstream is one the hardest things to troubleshoot as a technician. Not only is it hard work, running up and down a street tracing the noise, but it requires some luck that the noise is actually happening when the tech. is there. A saturated node hides the problem too. I would suggest posting your state or area to see if you can find anyone else affected. Good luck.
Based on what I'm seeing in the rest of the forum is a ton of other people with the same issues all over the nation with what sounds like the same issues and frustrations.
I'm sure it is hard work, but I'm also dishing out like $2,000/year for a service I can't rely on.
I'm seriously considering switching to a mobile hot spot solution. It's not as much bandwidth as the cable internet package with extras I'm paying for, but it's been working much better than my cable internet setup for the past 6 months.
This is pretty much the same story every time I call or use the online chat. I've tried email in the past, but never received a reply. This is so inefficient and probably costs cox more money than it saves and makes irritated customers to boot. The whole internet forum is full of people with the same frustrations.
This same issue has been going on since around since March. My last post on the forums has been locked. I've had several techs out starting in April.
They all look at the modem and cables and in the box at the utility pole.
I got 2 techs to come out this time and good thing too.
I got all new connectors again. One of them removed the device the previous one put in heh. They suspected the drop from the utility pole might be the issue.
Both guys were taking turns checking the upstream channels. One was at the box on the side of my house while the other was up at the box on the utility pole
The guy up on the utility pole was about to come down when the other one saw the power levels jumping around. They then confirmed it happening directly at the utility pole. They suspect something up the chain isn't working and put in a ticket for a different team.
The internet went out yesterday and I saw a guy working at the utility pole again pulling out parts. I was hoping that was a fix, but still issues today.
I checked with Cox and the ticket is still open.
Fingers crossed they actually get it this time.