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What in the heck is going on with the upload speeds since after hurricane Ida? I am getting less than 1.75Mbps on a consistent basis. I pay for Gigabit internet with up to 35Mbps upload. I am located in the City of Central, Louisiana (Just outside of Baton Rouge). Currently using a Netgear CM1000v2 and an Asus RT-ACRH13 router. Running tests via desktop connect via ethernet. I have tested while having the desktop connected to only the modem via ethernet as well as from modem to router to pc. Also tested via wifi on pc and phone. All tests net same result, horrible upload speeds and major packet loss! The down and up speeds are up and down and in and out. I am decently familiar with how the basics of internet work. New modem and new router. New CAT7 cables. I am also having serious packet loss! This is clearly something on Cox's end. I've been through the typical scripts with customer service and they always say they see no packet loss and no outages or issues on their end. I am inclined not to believe them. I am tired of being told to contact support only to be told everything is fine or asked to perform speed tests or reboots. If I could leave Cox for equal internet I would but there is nothing else available in the area so its this or nothing. I feel like they know that and just don't care anymore or are to tight with money to upgrade their systems to handle the influx in traffic because that is what causes packet loss, too much traffic. Can't wait for Fiber to be available here because I am gone as soon as its available. Keep trying to get a customer service agent through the live chat feature in the phone app but no one ever shows up to help me. This is only getting more frustrating each day. I've had it. I swear if the service agent responds to this message and asks me to reset my modem I'm gonna lose it! Don't ask me to send in an email to resolve this either! I've seen that seems to be the common response to most people's questions and comments on this forum. What is the point of the forum if I have to re-write everything and send it in an email when its already on the forum!? All I see on these forums is a massive amount of customer complaints about the same issues. SLOW speeds and no solutions to the overwhelming number of customers begging for upgrades to the Cox infrastructure. Cox, do something! Upgrade the networks to handle more traffic. Fix the problems. We are all being charged for service we aren't getting. That is how class action lawsuits start!
I want a technician to come to my residence to see if anything is wrong with the lines coming into the building but I'm told they want to charge me $75! How is that ok? You can't charge someone for a problem in which you are responsible for Cox.
When I use a packet loss tester and setup the test up to run as it would when playing a first person shooter I get this result... 43% packet loss!? THAT is insane! Before you ask, YES I tested my modem and router for packet loss. 0% packet loss when done independently on my end. This is so obviously on Cox's end but no one there wants to admit it. I could go on forever!
My speedtest results:
I expect absolutely nothing to come of this post. Shouldn't that say it all?
-One very dissatisfied customer
I mean look at this! 0.28Mbps Up at 8:30pm on a Thursday. What is going on here?
This is just ridiculous. An upload speed of 0.06Mbps!?
VerK said:I want a technician to come to my residence to see if anything is wrong with the lines coming into the building but I'm told they want to charge me $75! How is that ok? You can't charge someone for a problem in which you are responsible for Cox.
They won't charge you unless the problem is the fault of your equipment and even then it's rare to be charged. Don't let that stop you from calling for a technician. There are only two possibilities: either it's their equipment and they fix it for free, or it's your equipment and they fix it for $75 which is a great price for on-site repair of personal equipment. Either way you win. Call for a tech.
"During this time you may experience intermittent signal issues." If that is the case then why when I woke up this morning for work and tested my speeds at 7am its gave me 900Mbps down and 34Mbps up? Either the signal is out or it isn't? I see no outages reported in my area at this time either. There is no work being done. You guys just cant handle the traffic during peak times hence the packet loss and slow speeds. It's all over the internet, your nodes are overloaded all over the country and nothing is being done to fix the problem. We as consumers have little to no other options so Cox has a monopoly on the market and they know it. They don't have to upgrade because people can't do anything about it. Cox just rakes in the cash and we are left with either no internet or super slow internet. I just wish Cox would admit it. Cox is not equipped to handle the influx of traffic and instead of spending money to make the necessary changes to keep up with demand you guys decide to lower my areas upload speeds to unusable speeds during peak times. That's not a solution to a problem. It just creates more problems! I hate that I have to be so forward but I am upset and tired of this. I have been dealing with this for over a year now. I have a tech coming out as soon as possible and if nothing is fixed and I don't get better results then I will have to go to the FCC. I have read that filing an FCC complaint usually whips Cox into action. I guess that is where this is headed unfortunately. I work all day and just want to come home and do a little gaming but I cant with 0.17Mbps up (JUST ran a test). Gaming is impossible at that speed because you lag and rubber band all over the place. Now my weekend is also going to *** because a tech cant get here until Monday.
I want someone with real info and connections to tell us what is being done about this immense problem and when we can expect better service? Service we already overpay for! Let's hear it Cox. Another basic reply or something concrete with real solutions and real answers? Show us you care about your customers and not just their money.
The ball is in your court.