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Every since I have lived in my current apartment complex, about 2 years now, the new panoramic modem (CGM4141COX) reboots itself about once a week, sometimes once every two weeks if I'm lucky. I have had two panoramic modems of same model I believe since moving here and they both have done this / do this.
This happens at random times -- often while I'm working or on an important call. I've not noticed any consistency.
I'm curious if others have observed this issue. I am in the Tempe, AZ area.
I only rarely had this issue with prior surfboard supported modem. My prior surfboard modem would only reset itself maybe once a month (probably for DHCP lease or something). Only the panoramic modems have this issue for me. Either that or it's due to my location (this has been happening for years ever since I moved into this complex).
I would try to login to the modem (192.168.100.1) to get logs or more info, but it usually just sits there forever unresponsive or takes an extremely long time to respond to the web request. It's in Gateway mode as I want to must manage everything myself for better security.
I'd greatly appreciate any input - whether it be helpful to potentially resolve this or if you just want to respond and mention this happens to you as well. Thanks!!
caffeineaholic said:I would try to login to the modem (192.168.100.1) to get logs or more info
Do you mean 192.168.0.1? 192.168.100.1 are for stand alone modems.
caffeineaholic said: It's in Gateway mode
Do you mean bridge mode? Do you have your own router? Do you still have the old stand alone modem? Would be useful to see the connection log at the time of the required reboot. It shouldn't need a reboot for DHCP.
No, I meant 192.168.100.1 - I used to be able to do this with it in bridge mode in order to access the modem settings / check logs / check signals, etc. I don't seem to be able to do this anymore. 192.168.0.1 is my pfSense router since the modem is in Bridge mode. I should still be able to access modem settings web UI when it's in bridge mode but don't know how to do that now.
Yep my bad :) I meant bridge mode not gateway mode. Mixed those terms up. If you can help me determine what address / web url I use to access the modem web ui when it's in bridge mode I would appreciate it - I could get you the connection log or anything else you need.
Thanks for the help!
caffeineaholic said:192.168.0.1 is my pfSense router
You can just unplug the router and plug a PC directly into the modem/gateway as a temporary work around to test the IP.
PS. For the long term, it might help to buy a stand alone modem to use with your pfSense router. The price you pay per month for the gateway would probably pay for it in a year.
Unless I'm mistaken for my plan the panoramic wifi cox modem/router combo is mandatory. Otherwise I would go with a standalone modem like a surfboard or something.Yeah, I'll just plug directly into a laptop or something later when I am able to (when not working from home).
caffeineaholic said: my plan the panoramic wifi cox modem/router combo is mandatory
Do you have a wireless cable box? That is the only thing I know of that makes the combo mandatory. Certain Cox contracts make the combo free, but AFAIK not mandatory. Maybe a Moderator can confirm.
I'm on one of those plans where my apartment complex has an account and all the tenants (me) have "technology packages" we have an account manager manage the accounts (pretty sure because I have to always be routed to a special line for support, billing changes, upgrades, etc) and I think the panoramic wifi/modem/router is mandatory due to this arrangement. I'm not a fan of this arrangement though, the panoramic wifi/modem/router combo device has been a pain since day one. I suspect the issues with it resetting itself once a week or once every couple weeks is due to it either in software or as a hardware issue, rather than bad signals or other external issues.I would be so happy if I could just have a standalone surfboard modem (whatever cox supports that's not this "panoramic" wifi/modem/router combo device.
Can you email your account manager and ask?