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Hey Guys, Non-stop packetloss all day.
Cox is saying everything is okay, I have been graphing/monitoring the loss for months.
What resolutions do we have besides switching ISPs? Are there any cox techs on here that can take a look?
I'm having same issue since I signed up for Cox. Recently it just got worse, keeps disconnecting 20 times a day and too much packet loss, chat support not helping, technician came yesterday but it's still not improving. I'm cancelling Cox next week. Good riddance!
So I rented a Vultr windows server thousands of miles away. I installed ping plotter, added my WAN IP, my neighbors WAN IP, then a few random WAN IPs in the same range.
You can clearly see when I experience packet loss (and my neighbor) These other WAN IPs are having packet loss from a random server on the internet at the exact same time.
The issue is clearly not a modem/line/network or anything customer related but they still refuse to make a maintenance ticket.
Corrupt company. Taking advantage of the public.
Just curious, but how do the result change when you change the Pingplotter packet type from ICMP to UDP? For TCP, see page below.
heres the 5th modem details
The table below contains the log of events that the CM8200A has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.
Current System Time: Wed Jul 14 17:02:37 2021
Just a mini update here.
Eventually the Field Escalations Tech was able to get a maintenance ticket created. The maintenance tech was great, he was out here for 4~ full days. He could see the leak/noise on the line and the packet loss. I just happened to bump into him outside a couple times or you likely will never see/talk to them.
They disconnected a few properties and replaced some amplifiers... to reduce the leak/noise on the lines but it did not fix the issue at all, The packet loss is actually worse ha.
The FET supervisor called yesterday and advised they have done what they can, he still sees the packet loss every 10 minutes for me and thats normal and acceptable to him. He says hes never seen any customer with no packet loss (which is obviously a lie since I'm an 8 year customer with no issue prior to their issue starting in June.
Tmobile is sending me a 5G modem in September. Until then 4G with no packet loss will work for me.
In my case the FCC did get the ball rolling a little bit but it (currently) has not resolved anything.
shipracer said:He says hes never seen any customer with no packet loss
Le sigh. He was doing so well until the lie. Thanks for the update.
So, good news, COX pulled through. My issue is currently fixed.
It was a fight in the start to get them to actually look and see the issue from the techs to get promoted to the next level of debugging... Eventually after finally getting the techs information to maintenance, they were here for nearly a week straight working on the "issue" the first 5 techs were seeing but having a hard time getting it escalated. Then 2 Network techs (I think they are the same as maintenance techs). Came out for a day or two and the issue was fixed.
0 packet loss for almost 2 days now. 0 t3-timeouts, only 3 channels with 30~ correctable, no uncorrectables.
I believe the push/forward momentum likely Came from Angelica over in executive escalations.
I think the over all process is bad, but eventually they got to the right resolution. (with alot of pushing in the right direction).
I know everyone else will not be as lucky, but there is some hope ha!