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I still don't understand. Will you retype what you mean? I tend to understand questions best.
Hi! My name is Alexea L. and I'm happy to help you.
Okay I understand, please allow me to check on this specifically for you, may I have your name ?
Thank you Charles
One moment while I check in on this for you
Sure you can go ahead no problem
Okay got that, so in regards to PCs for people you may have to reach out to them because on our end, you are good to go for this
No you don't have to sign up with their internet service, just let them know you were approved and you are already a Cox customer with current internet services
Okay I will get you a to a supervisor to get this sorted out further, as I understand, you will be with one through chat , is that okay?
You are most welcome,please hold
Hi! My name is Tariq S. and I'm happy to help you.
Nice to meet you Charles.
Allow me a moment to review the previous chat.
I understand the importance of this to you.
I'm looking into it for you.
Just a sec.
I have made a note of that.
Researching as we speak.
One moment please.
I have done some research here, based on our information, the EBB is program is a government-sponsored internet subsidy established to help Americans stay connected to the internet during the Covid-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, and virtual classrooms.
Found another article.
I am seeing here, the benefits also include up to $100 towards the purchase of a laptop, desktop, or tablet when eligible households also contribute $10 - $50 towards the device.
The device seems optional based on this information, which means it is not mandatory.
However, nothing else regarding equipment purchase or internet package change.
I am a Supervisor and I do understand the importance.
I think you have misunderstood the email.
The section of the email regarding equipment only applies if you would like to purchase a laptop, or computer etc.
They were only making you aware of the discounts available and all your possible options.
I am confirming for you.
I understand how frustrating this can be.
The email is stating if you would like to use the computer discounts, which is not mandatory, you would have to purchase or renew your internet subscription.
Only if you would like to use the computer benefit.
The computer benefit is there if you chose to use it and is different from the initial EBB discount .
PCs is another name for computer.
It's not another company.
It's saying if you wish to use the equipment $100 EBB benefit you would need to renew your internet package with computers.
But as I stated earlier, if you wish not to get any new computer, tablets or laptop, that section of the email can be ignored.
I do understand.
Before you go, is there anything else I can help you with?
I would edit your post to remove private info. This is a public forum. Specially your email.