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I just upgraded to gigablast. I have the panoramic wifi/modem but my internet speeds are now slower than 500mbps I was originally getting. Do I need to now upgrade my Panoramic Modem?
bearone2 said:i respect your knowledge/experience but sometimes you make broad brushstrokes without knowing all the facts.
That is exactly what I am claiming you are doing. Resetting the modem doesn't "include updates". It's a SNMP transaction to reset the modem similar to doing it through the app.
it does when cox sends the refresh, whatever they call it.
Quote your source.
bearone2 said:call cs, have them reset the modem, it will include updates you may be missing.
Reboots, resets and re-provisions are troubleshooting steps. You do not want to combine software updates (firmware) with troubleshooting steps. If you're trying to reset your Internet connection, you don't want to be updating software at the same time because you'll just make more of a mess. If Cox has firmware updates, Cox will push the updates as a completely different process.
bearone2 said:if reset i initiate from online/cox app is the same as when the rep initiates!!
Yes, your reset would be the same as a rep's reset. A network reset is like resetting the TCP/IP settings on your computer...you're just rewriting registry keys.
However, if I am to reset my TCP/IP settings, I would not want to update the drivers in my NIC at the same time. That's just silly.