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I just upgraded to gigablast. I have the panoramic wifi/modem but my internet speeds are now slower than 500mbps I was originally getting. Do I need to now upgrade my Panoramic Modem?
call cs, have them reset the modem, it will include updates you may be missing.
What updates? Firmware? If so, I don't think a reset updates the firmware. Where are you getting your data?
bearone2 said:call cs, have them reset the modem, it will include updates you may be missing.
Reboots, resets and re-provisions are troubleshooting steps. You do not want to combine software updates (firmware) with troubleshooting steps. If you're trying to reset your Internet connection, you don't want to be updating software at the same time because you'll just make more of a mess. If Cox has firmware updates, Cox will push the updates as a completely different process.