Is there an outage in this area?

Question

Internet suddenly went out and has been that way for about half an hour in Portsmouth VA around Fairview Heights. Already tried resetting both router and modem.

jonathanj · Answer

@Jaeger

Not showing any outage in the area if the modem online light is off, try unplugging the power cord and unscrewing all ends of the coax cable for 2 minutes.

Jonathan J                                   
Cox Moderator

jaeger · Answer

Tried that to no avail last night, it didn't come back on for a few hours. It went out again temporarily earlier today and came back on around 1 PM. Either way, things seem to be fine again now.

jonathanj · Answer

@Jaeger

Please let us know if you have further issues,  you can view outages and sign up to receive alerts on www.cox.com/.../outages.html.

Jonathan J                                   
Cox Moderator

margot · Answer

I have had no internet since Thursday.I have contacted Cox by chat and phone 4 times since Thursday.&nbsp;The app and the website do not say there is an outage. The agents say there is an outage, but they have no information as there is no outage report that they can find saying what is going on or when service will be restored. I had to pay for a hotspot for work, cannot access any of the services I pay for through other accounts, and most recently, cannot watch the nfl playoffs. This is ridiculous.

Forum Discussion

Is there an outage in this area?

4 Replies

Recent Discussions

Intermittent internet outages

Outages

My Email Addy is Incorrect

Very slow CoxWiFi hotspot from my cox panoramic

1.6 TB usage in a day