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I've Premier 200 account. Modem Arris SB6141, DOCSIS 3.0, 16x4 or 16x8 channels, 4 years old approximately. Router Orbi RBR20, new in May. 2 level house. I get 200 mbps, sometimes lower. Lately really slow. WFH through VPN, I get dropped periodically 2x/day. Before using RBR20, I was on Netgear Nighthawk router and got dropped 10-12x/day. So, big improvement. Do I need a new modem? If so, do I need DOCSIS 3.1 or stay with DOCSIS 3.0? Thinking Arris or Motorola modem, if need to buy one.
Also, what's Premier 200? It doesn't fit the current Internet plans (Preferred 150, Ultimate... etc).
I checked my account and have Internet Premier 200 as my current plan.
When I originally subscribed, I signed up for Perferred-100.
A couple years ago, Cox replaced Perferred-100 with Perferred-150.
Recently...and unbeknownst...Cox replaced Perferred-150 with Internet Premier 200.
If Cox were to grandfather anything, I'd still have 100 Mbps.
Same here ,100 -> 150 -> 200.
During the day, during work time, I didn't really notice. During conference calls, I'm one of the first to see the slide being shared, so I figured I've faster speed than most, or quicker at clicking the unmute button. Evening is when I notice slow down. Right now it's 7:20 PM, Robi app download 223 Mbps, upload 9.93, ping 9 ms. Still solid. Of course I'm the only one online in the house just now, normally we'd have more online. I'm running through VPN as well, which should've slowed it down. It seems my current setup is working. I'll just save my money for now. I appreciate the discussion.
Thank you. Stay safe out there, nasty stuff around.
My modems seemed to die about every 4-5 years. I'll wait until this one is on near death before replacing it.
@Bruce Wh can check your account and verify what plan you have. Simply send an email with your full name and address to firstname.lastname@example.org. Also, include a link to this thread. Jonathan J Cox Moderator