Frequent Intermittent Internet Outages in Phoenix Area
I have had Cox for internet about 2-3 yrs, and on the Gigablast plan for about 1yr. For the most part everything's been fine. I work from home f/t and would be aware if there had been prior issues. But just about 1 week ago the internet started to drop, probably about 10 times/day. I checked with our neighbors in our cul de sac and no one else was having this issue.
What was strange about this that I haven't seen in other forum posts is sometimes the wifi would work while direct to the port (in multiple rooms) would not. Felt it must be the modem which the tech replaced at the beginning of this week. He checked everything at the street as well, made a few adjustments, and then suddenly all was great... clocked 945mbp speed and no more outages!
Then suddenly today, 4 days later the internet started to cut in/out again... already 6'ish times in the last 2 hrs. My internet speed dropped as well, now only about 487mbps which normally would be great... except I'm paying for 1000mbps. Thought maybe I got another faulty modem... but that would be a strange coincidence. When I was on the phone with the tech again today, after resetting my modem from her end she suggested rather than using the port I try plugging directly to the modem. Same issue there, intermittently in/out.
I've checked all of the coax cables, all the ethernet cables, and power cords and everything seems tight and securely plugged in. I have seen multiple posts on this topic (some a bit too techy for me to follow), but don't think I've seen anyone come up with a solution.
Hoping since the lasts posts I've seen, all a bit over a few months or so, someone has since come up with an answer. This is disastrous to my being able to work from home - HELP!!!
