I have the same problem in Florida. I contacted them and they ended up saying it was my equipment.
They already said that on my last outage. Crazy story.
I was streaming a game on my tv when it dropped. I looked outside and saw a cox truck right in front of my driveway.
I thought they were just doing some maintenance, and that it would come back up when they are done. When they left, it was still down. I called them and after lots of troubleshooting (and they didn't believe my story), they said it was my modem. I ended up buying a new one, and that still didn't fix the problem. They said they could only dispatch 4 days later and that they would bill me if it was a connection issue from the street to my house.
The next day, I was backing out of my driveway and I happened to looked at the electric pole in front of my house. I saw that 2 cables were disconnected. When I got closer I realized it was a coax cable. I reconnected it and VOILA !!!
So I don't trust Cox for being proactive at helping their customers. If I had a choice, I would already be gone.
Anyway... Did you fix the problem ?
I disconnected everything and connected the modem straight to my computer. Problem is actually worse. (I know, it's weird)
