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Currently, I am subscribed to Cox Gigablast, am located in VA, and have a SB8200 modem and NETGEAR Nighthawk XR500 router. I am still getting consistent lag whenever I play online games despite using all the QoS features in my router. Has anyone and this issue and been able to correct it? I have high priority traffic, bandwidth allocation, a geo filter, and anti-bufferbloat features and still get consistent lag every day of the week. I appreciate everyone's help in advance! Let me know if you guys need any more data that I am seeing!
P.S. Due to having my own router/modem, all of my cable boxes are hard wired. This rules out streaming while gaming being a potential issue (which shouldn't even happen with Gigablast in the first place). Also, I would like to note I have had 3 separate service visits and every tech told me the lines/switches on my block were healthy and not causing any interference.
Have you tried bypassing the Nighthawk router and connecting the gaming device direct to the SB8200 modem?
Yes, the PS4 displays a "Cannot find IP address" error when I attempt this.
Did you unplug both the modem and router and then, plug the ethernet in the modem and wait around 30 seconds before turning the modem back on?
Didn't work. Here's what I did:
1. Full power off of modem, router, and ps4.
2. Switched Ethernet from router to modem. Waited 5 mins.
3. Powered on modem. Verified all status lights normal.
4. Powered on router. Verified all status lights normal.
5. Powered on ps4 and conducted connection test. "Cannot obtain IP address within the time limit. (CE-33984-7)"
Can you connect a PC or laptop the same way and get connected?
Also, have you tried a factory reset of the PS4? Be sure to backup your saves before doing a reset unless your a PS Plus subscriber, where your saves should be in the cloud.
Sorry I haven't replied in a while but here's what happened. A Cox Tech came to my home (he was probably the 5th one I've had). He hooked up his meter to the tap on the street. After seeing 3 speed tests at rated speeds, the fourth test came back around 42mbps download. Finally Cox believes that the issue is not my equipment. The answer to the problem is the node my house falls under is currently being over utilized and that is what's causing my problems. I am in contact with a manager at Cox and he said to call him weekly as this is a known issue and they have no idea when it is going to get fixed. He did give me half off my internet subscription until it is resolved though. Thanks for all the help guys! And now I wait........ jazonUnifiedOblivion
Good luck. I'm now at 8 months of working with them to get their *** figured out. I've had over 20 techs come to my house just to tell me the issue isn't at my house or tap and closing the ticket. I have screenshots of packet loss to the node from March. Cox is complete ***.