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I have been working from home for the last 6 months. For the first 2 months, every night my internet would go down at 7:32pm. For some reason after that, the time changed to 11:40am for about 2 months, and now for the last two months, I can gaurantee that my internet will go out at 3:35pm every single day. What can I do to resolve this issue? They have tried resetting the modem, etc.
I've had the same issue, I called to report an outage and they stating nothing is wrong. I asked what they could do to help and they stated my modem was older. Recommendation was to get a new one. They offered one at $5 a month discounted. I call a week later and no modem is shipped, no record of the deal they offered. Cox is terrible.