Forum Discussion

Viole's avatar
Viole
New Contributor III
5 years ago

Internet constantly dropping for the past week

Hello,

My internet has been constantly dropping for the past couple of days, making it impossible for my parents to work from home and for my brother and I to connect to class zoom meetings for school. The problem started getting significantly worse a couple of days ago to the point where it is impossible to be connected for any reasonable amount of time. I decided to check the status and logs for my modem and it shows this. Any help is appreciated.

Modem Model: ARRIS SURFboard SB8200

Status:

Procedure Status Comment
Acquire Downstream Channel 951000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
29 Locked QAM256 951000000 Hz 6.4 dBmV 39.0 dB 105 382
1 Locked QAM256 783000000 Hz 6.1 dBmV 39.0 dB 200 591
2 Locked QAM256 789000000 Hz 6.2 dBmV 39.0 dB 159 655
3 Locked QAM256 795000000 Hz 6.2 dBmV 39.1 dB 191 516
4 Locked QAM256 801000000 Hz 5.9 dBmV 38.7 dB 182 570
5 Locked QAM256 807000000 Hz 5.6 dBmV 38.6 dB 149 468
6 Locked QAM256 813000000 Hz 5.3 dBmV 38.5 dB 195 553
7 Locked QAM256 819000000 Hz 4.8 dBmV 38.3 dB 194 498
8 Locked QAM256 825000000 Hz 5.0 dBmV 38.4 dB 206 521
9 Locked QAM256 831000000 Hz 5.2 dBmV 38.5 dB 185 521
10 Locked QAM256 837000000 Hz 5.5 dBmV 38.6 dB 184 503
11 Locked QAM256 843000000 Hz 5.4 dBmV 38.6 dB 194 417
12 Locked QAM256 849000000 Hz 5.4 dBmV 38.6 dB 149 399
13 Locked QAM256 855000000 Hz 5.6 dBmV 38.8 dB 198 454
14 Locked QAM256 861000000 Hz 5.8 dBmV 38.7 dB 164 399
15 Locked QAM256 867000000 Hz 5.6 dBmV 38.8 dB 118 444
16 Locked QAM256 873000000 Hz 6.0 dBmV 38.9 dB 171 418
17 Locked QAM256 879000000 Hz 6.1 dBmV 39.0 dB 116 419
18 Locked QAM256 885000000 Hz 6.3 dBmV 39.0 dB 116 477
19 Locked QAM256 891000000 Hz 6.2 dBmV 38.9 dB 120 401
20 Locked QAM256 897000000 Hz 6.4 dBmV 38.9 dB 164 503
21 Locked QAM256 903000000 Hz 6.4 dBmV 38.9 dB 112 387
22 Locked QAM256 909000000 Hz 6.5 dBmV 39.1 dB 114 425
23 Locked QAM256 915000000 Hz 6.2 dBmV 38.9 dB 71 390
24 Locked QAM256 921000000 Hz 6.4 dBmV 39.1 dB 100 422
25 Locked QAM256 927000000 Hz 6.3 dBmV 39.0 dB 94 384
26 Locked QAM256 933000000 Hz 6.6 dBmV 39.1 dB 99 402
27 Locked QAM256 939000000 Hz 6.7 dBmV 39.2 dB 86 370
28 Locked QAM256 945000000 Hz 6.8 dBmV 39.3 dB 117 413
30 Locked QAM256 957000000 Hz 6.1 dBmV 39.0 dB 80 447
31 Locked QAM256 963000000 Hz 6.0 dBmV 38.9 dB 91 386
32 Locked QAM256 969000000 Hz 5.8 dBmV 38.7 dB 111 442
159 Locked Other 300000000 Hz 10.5 dBmV 0.0 dB 376365871 4356

Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 6 Locked SC-QAM Upstream 14600000 Hz 3200000 Hz 37.0 dBmV
2 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 43.0 dBmV
3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 37.0 dBmV
4 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 41.0 dBmV
5 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 38.0 dBmV

Logs:

Date Time Event ID Event Level Description
07/30/2020 22:25 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:25 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:05 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:05 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:05 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:05 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:03 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:03 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:03 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:03 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:03 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:02 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:02 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:02 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:02 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:02 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 22:02 2436694061 5 "Dynamic Range Window violation"
07/30/2020 22:02 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:50 2436694061 5 "Dynamic Range Window violation"
07/30/2020 21:50 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:50 2436694061 5 "Dynamic Range Window violation"
07/30/2020 21:50 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:50 2436694061 5 "Dynamic Range Window violation"
07/30/2020 21:50 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation"
07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation"
07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation"
07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation"
07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:45 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:45 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:40 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:40 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:36 2436694061 5 "Dynamic Range Window violation"
07/30/2020 21:36 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;"
07/30/2020 21:35 2436694061 5 "Dynamic Range Window violation"

If anyone has any insights or solutions to this problem, it would be greatly appreciated. Sorry for the long post and thanks for reading.

No RepliesBe the first to reply