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Tribologist's avatar
Tribologist
New Contributor
5 years ago

Who should pay for poor signal strength

I had issues with 1-5 drops in the 1-3 min range and dozens of drops in the second range so i called COX. All my equipment and wiring was OK but signal level was poor so the tech installed a drop amp and now they charge me $75 for it?   I would think COX is responsible for the signal strength at my incoming line?  Anyone that has experience with this? C.ustomer service claims it is my responsibility.   I could agree if there used to be an amp and I unplugged it but in this case there is just a straight connection to my modem. 

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  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hello, if the technician determines the issue not to be related to the Cox equipment or wiring, a $75 fee may be assessed on the account. Here is some information regarding our Cox Complete Care program:

    www.cox.com/.../cox-complete-care.html

    If you have any additional questions or concerns regarding this service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator