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For the past 3-4 weeks my internet keeps dropping - mostly in the evening till the morning- and the modem cannot Acquire any downstream channels. Resetting does not solve the issue. Online customer service (5-6 reps on different days) failed to solve this, and 2 attempts to get a tech to my house failed: one didn't show up and the other didn't confirm.
At this point I don't know what to do.. my internet works well for the most part in the morning till early evening then disconnects. It's literally happening now every single day.
Does anyone have this issue? Any thoughts? Suggestions? Is Cox aware of such problems? Can I ever get a real support before starting to look for another provider?
I have been having constant disconnects off and on for months. Just had 6 in a row today at 3:40pm cst-5:pm cst right after I had someone from Cox check on my connection because of disconnects yesterday.
Same issue, it's gotten really bad lately. I tried to make my own thread about it but it got removed because apparently it's spam despite it being my first post ever? Anyway, my issues are mostly in the mornings. Just this morning I had about 6 or 7 drops in the course of about 3 hours. I tried to get a service tech to come out but apparently because I purchased my modem they won't send anyone out at all unless I sign up for a service plan agreement. About at the end of my rope with my service on this and am looking for alternatives.
Same issue, same standardized Cox rep support issues, just posted a similar thread with my issue and am seeking advice on next steps: forums.cox.com/.../daily-intermittent-connection-loss---louisiana