ContributionsMost RecentMost LikesSolutionsRe: They can hear me but I can't hear them! Technician did not find any issues and replaced the modem. Still having the same problem. Re: They can hear me but I can't hear them! I am still having the same problem. Re: They can hear me but I can't hear them! Thank you for the response. Phone is plugged into the back of the modem. I have tried using a different phone and still have the problem. I noticed about a month ago but thought it was the other party as they were on a cell phone and I figured the call just dropped.. I called customer service and they reset the modem twice and then cut me off before setting an appointment for a tech to come out. It only occurs on outgoing calls. Incoming seem to be fine. Re: They can hear me but I can't hear them! What did the problem end up being? I am having the same issue.