Forum Discussion

jpeisen's avatar
jpeisen
New Contributor
8 years ago

Cannot reach scottrade.com

I cannot reach scottrade.com using my Cox internet connection directly.  Access using a VPN or via a mobile network works fine, so it doesn't appear to be a problem with the scottrade.com website itself.  Also accessing other services via my Cox internet connection seems OK, so the outage appears to only be a subset of internet sites or perhaps just this one.  Here is the output I get when running an MTR report against scottrade.com from my home system w/out DNS resolution:

$ mtr --report-cycles=60 --report -n scottrade.com
Start: Mon Oct 30 19:22:12 2017
HOST: john Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.0.1 0.0% 60 0.3 0.3 0.2 0.6 0.0
2.|-- 10.33.0.1 0.0% 60 9.9 7.0 3.5 10.4 1.0
3.|-- 68.12.19.28 0.0% 60 7.2 7.7 6.1 14.5 1.0
4.|-- 68.12.19.56 0.0% 60 8.3 9.4 7.0 22.7 3.2
5.|-- 68.1.5.134 0.0% 60 15.3 16.6 13.8 62.4 6.2
6.|-- 129.250.194.173 0.0% 60 18.3 16.7 13.8 46.0 4.7
7.|-- 129.250.4.205 0.0% 60 59.5 58.8 54.7 65.6 1.5
8.|-- 129.250.5.5 0.0% 60 14.7 16.0 14.0 22.8 1.6
9.|-- 129.250.4.154 1.7% 60 58.3 58.7 57.3 64.9 1.0
10.|-- 129.250.3.175 0.0% 60 59.1 58.8 57.3 65.4 1.4
11.|-- 129.250.2.48 0.0% 60 57.6 59.8 57.2 83.9 3.9
12.|-- 165.254.191.174 0.0% 60 69.3 69.6 68.1 77.5 1.3
13.|-- 209.200.184.194 1.7% 60 57.9 58.9 57.3 67.2 1.7
14.|-- 209.200.184.197 1.7% 60 60.2 60.9 58.1 67.3 1.9
15.|-- 72.52.40.42 0.0% 60 74.0 73.4 71.9 77.3 0.7
16.|-- ??? 100.0 60 0.0 0.0 0.0 0.0 0.0

According to whatsmyip.org, my source IP is 72.213.145.95.

  • DannyS's avatar
    DannyS
    Moderator
    8 years ago

    If you can reach the site using a VPN on our network.  To rule out any internal router settings, please try using a direct connection to the modem with a standard laptop using basic default settings.  If still unable to connect, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.