Have an Arris SB6183 or SB6190? Check this out!
Cox is failing to diagnose this problem.
Cox claims that my signal strength is good.
Everything checks out ok, even after a home visit by a Cox tech.
I've been spending lots of time and $$$ on this problem.
It seems highly unfair for me to be paying a premium for this service.
I've had this new modem for over 5 months.
Why does it take me so long to diagnose a problem?
Why am I the one who must diagnose this type of problem?
My connection problems continue...
Let's get to the guts of the problem:
According to ARRIS, without being in range, these two modems (SB6183,SB6190) lack sufficient power to operate, providing end users with intermittent performance.
Here is current info showing my range (SB6183):
Upstream Bonded Channels | ||||||
---|---|---|---|---|---|---|
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
1 | Locked | ATDMA | 2 | 5120 Ksym/sec | 23300000 Hz | 40.9 dBmV |
2 | Locked | TDMA and ATDMA | 1 | 2560 Ksym/sec | 18400000 Hz | 39.5 dBmV |
3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 29800000 Hz | 41.0 dBmV |
4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 36300000 Hz | 42.5 dBmV |
Current System Time: Mon Mar 14 14:01:22 2016
- SB6190
- SB6183
These are both approved by Cox.
Arris says that users of these new modems need Upstream Bonded Channel Power ranges within: 51 dBmV - 45 dBmV.
You can check your modems configuration by entering: http://192.168.100.1/ in a browser.
Go to the status page, then scroll down to find the upstream bonded channel power.
Arris suggested solutions for Cox:
- Use attenuator: to adjust setting
- Add new / change current splitter configuration
- Adjust amplifier / service amplifier at house / service port at street