Forum Discussion

Customer_Servi4's avatar
Customer_Servi4
New Contributor
10 years ago

Customer service phone number

The COX website absolutely is not working. No matter what browser I get on, it won't load anything in my account. I just get a blank white screen. I tried to get the customer service info to show up but even that doesn't show up. I tried to get on my husband's computer as well. 

Anyway, I really just need to pay my bill. I have paperless billing, which doesn't list a number at the bottom of my bill. 

If someone could just tell me the phone number that'd be cool

Thanks!

coxsupport
Customer
  • Becky's avatar
    Becky
    Moderator
    10 years ago
    Hi There,

    Thanks for reaching out to us via the Forums! The fact that you get a white screen after you log into your cox.com account actually tells me exactly what is wrong. I would like to fix this for you! In order to fix it, I first need to verify some information. Please email cox.help@cox.com with your full name, address, and Primary Cox User ID. Also, please include a link to this post or a copy of this post so we know what the issue is.

    The number to call to reach Account Services or Technical Support is 866-867-7644. Please let us know if we can help with anything in the future!