I don't know what is going on with Cox internet, but my connection is dropping randomly for the last several days and it's not my equipment. There are no splitters in the room where the modem is located. I've tried getting help from @CoxHelp account on Twitter and those people kept insisting it's my equipment when I know it isn't.
Here are the most recent logs/info from my Surfboard 6121 modem:
And before you ask, I just ran a speed test:
Start |  CoxNet | Download Speed | Upload Speed | Latency | Your IP Address | Cox Market |
|---|---|---|---|---|---|---|
| Wed Jul 29 11:48 AM | Yes | 42 Mbps | 4 Mbps | 10 millisec | 68.107.239.195 | Omaha |
These T3 errors are still happening regardless of whether the connection is wired or wireless.
I don't have a different cable outlet that I can use. We canceled our cable service through Cox years ago - those outlets are now being utilized by our DirecTV boxes. The cable outlet I'm using for this modem is the only one I have. What would you suggest be done next?
To me, it's looking like there may be some upstream problems on Cox's end. Here's the most recent screenshot from the signal page of my modem.
And here's the latest one. As you can see, it's getting worse, and i haven't done anything different on my end.
Tell me what I need to do to get a tech out here to fix this, because having to reset my modem every hour is ridiculous.
I'm on the phone with Cox Technical Support now because replies here aren't very timely. MichaelJ can you please logout of my account so that Courtney can schedule me with a service tech?
To the support moderators - I am on the phone with Cox Technical Support right now. The person I'm talking to on the phone is named Courtney. She is trying to schedule me a service tech appointment but can't because you have my account locked. Can you please close it so that I can make this appointment? Thank you.
