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HBO go app!!

Ok so every time i go on my ipad to log into hbo go i get an error saying that my cox subscription does not include hbo, or that i am attempting to log in with out the primary account username and password. I am subscribed to HBO, and Starz i have no problem logging into the Starz play app, and hbo on my tv works fine please help i am paying so that i could enjoy these premium channel services where ever  i am.