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Lori221's avatar
Lori221
New Contributor
5 years ago

XRE 03121

experiencing this same issue with error XRE 03121 and after phone tech support I have a technician here who has tried almost everything.  swapped box 2 times and still not working.  Signal checked and its fine.  Dispatch unable to assist.  this error code is on all channels.  WHAT TO DO NOW?

  • Lori221's avatar
    Lori221
    New Contributor
    5 years ago

    on demand works and apps download but live TV doesnt work.  Tech left.  I was told Supervisor would call me as they are escalating the matter.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      Hi Lori221, we apologize for the inconvenience, and I understand this can lead to an unfavorable experience with our company. This case is currently being reviewed by our Video Escalations Team, and we hope to have more information for you within the next 24-72 business hours. -Kevin M. Cox Support Forum Moderator
    • MariaL's avatar
      MariaL
      Moderator
      5 years ago

      Hi Lori221, 

      We received an update from our Video Escalations Team that this issue has been resolved. Please let us know if you need additional support. 

      Maria

      Cox Support Forum Moderator