XRE-03059 ERROR MESSAGE
Get it together, COX. So many complaints about this XRE-03059 error, with no answers, no resolution. Other complaints on this forum have been “locked” by Cox moderator after providing zero help. Tech...
Forum Discussion
Hello, we deeply apologize for the ongoing Contour issues, and this could be an indication of a signal-related problem. Do you have a splitter in one of those rooms? If so, we recommend bypassing the splitter for troubleshooting purposes. Are all channels impacted or does this only occur on certain channels? -Kevin M. Cox Support Forum Moderator
No splitter. Happens on any channel at random and it happens every day. Totally unacceptable.
- I understand your frustration, and this is not the type of experience we wish to provide our customers. Seeing as that multiple channels are impacted, there is a strong possibility this is a signal-related issue. To schedule a service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
We already did that. Twice. Before posting here.
- Hello, I have escalated this case to our Field Leadership Team for review, and an associate should be reaching out to you within 72 business hours. In the meantime, we would like to schedule another service appointment. Can you please email us at cox.help@cox.com, and include a link to this forum post? -Kevin M. Cox Support Forum Moderator
