Forum Discussion

Jazel's avatar
Jazel
New Contributor
6 years ago

XRE 00250

I am receiving a message that says This device needs to be activated before we can continue. 

Out of nowhere in the middle of watching tv in my bedroom. I have 4 contour boxes. I had 3 before this happened. My daughter moved back home yesterday and she stopped by Cox and picked up a wireless contour box, got here and connected with no problem. As soon as she connected, my box stopped and there is the activation message. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Jazel, we'd like the opportunity to investigate this further. Can you please reach out to us at cox.help@cox.com, Twitter or Facebook? Please also make sure there are no loose or damaged connections where that receiver is located. -Kevin M. Cox Support Forum Moderator