Forum Discussion

Jazel's avatar
New Contributor
5 years ago

XRE 00250

I am receiving a message that says This device needs to be activated before we can continue. 

Out of nowhere in the middle of watching tv in my bedroom. I have 4 contour boxes. I had 3 before this happened. My daughter moved back home yesterday and she stopped by Cox and picked up a wireless contour box, got here and connected with no problem. As soon as she connected, my box stopped and there is the activation message. 

1 Reply

  • KevinM2's avatar
    Former Moderator
    Hi Jazel, we'd like the opportunity to investigate this further. Can you please reach out to us at, Twitter or Facebook? Please also make sure there are no loose or damaged connections where that receiver is located. -Kevin M. Cox Support Forum Moderator