Forum Discussion

ac_2014's avatar
ac_2014
New Contributor
6 months ago

Why is there always an issue?

I moved from an apartment to a new construction townhome.

i transfered my services, however new equipment was needed. 
a cox technician came with the new equipment on move in day and hooked everything up. 

A week later, i had took the old equipment back to the cox store like i was instructed to do. Eveything from the box to the hdmi cords were returned. 

Why is cox sending me emails about unreturned equipment fee will be charged? 
i called and informed them, everything has been returned. 
Today, im getting another email, saying the unreturned fee is being applied. I look at the serial number, and i noticed that it matches to the box the cox technician gave me on move in day. He connected it in the living room. 

i gave cox a call and one of the representatives explains she has to connect me to “specialty services” because my living room box is not connected to the account and needs to be…..

that agent connects me to tech support where the line eventually disconnected with no resolution. 

  • Hello ad_2014, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed.  We can definitely assist you with this.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.  We are always happy to help.