Why is there always an issue?
I moved from an apartment to a new construction townhome.
i transfered my services, however new equipment was needed.
a cox technician came with the new equipment on move in day and hooked everything up.
A week later, i had took the old equipment back to the cox store like i was instructed to do. Eveything from the box to the hdmi cords were returned.
Why is cox sending me emails about unreturned equipment fee will be charged?
i called and informed them, everything has been returned.
Today, im getting another email, saying the unreturned fee is being applied. I look at the serial number, and i noticed that it matches to the box the cox technician gave me on move in day. He connected it in the living room.
i gave cox a call and one of the representatives explains she has to connect me to “specialty services” because my living room box is not connected to the account and needs to be…..
that agent connects me to tech support where the line eventually disconnected with no resolution.