Forum Discussion

Tryhardercarter's avatar
New Contributor

Why is it when I upgrade my service its easy and hassle free, but downgrading service is a huge headache, takes hours, disrespectful reps, and my service ends up worst than when I started?

COX is seriously going to seriously have to make changes in order to sustain customers in the near future. I have been a long standing customer and I'm at my wits end with dealing with this lack of service.  

2 Replies

  • CurtB's avatar
    Valued Contributor II

    You can change your plan online with Cox's "Shop For Cox Services".  See this post.  If you choose to change your Cox services plan online, please post back how it works out for you.

  • bearone2's avatar
    Contributor III

    go into a store to make changes.

    i did it to drop home phone, had  to change out modem + saved money with upgraded speed with contour which include home!!