PJH1234
Thanks for reaching out about the incorrect info being displayed on the Weather Channel ticker after your new box was installed. I know how important it is for the weather information to be accurate. Are all boxes affected, or only the new one? I think I was able to locate your account using your forums credentials and would like to try a reset that will interrupt service on the box. Is now a good time for a reset?
If the reset doesn't work I'll need to confirm additional information that we would prefer you not to share publicly. If we reach that point, I'll ask you to email us at cox.help@cox.com with your name, address and a link to your forums post so we can get this resolved for you.
